FAQ
Everything you need to know, right here.
About Lillipop
What is Lillipop?
What is Lillipop?
Lillipop is a kids’ makeup brand created to make playtime fun while meeting high safety and quality standards parents can trust.
What age is Lillipop for?
What age is Lillipop for?
Our products are designed for kids ages 5-12, but are safe for adult use too. Adult supervision is recommended.
Is this real makeup or play makeup?
Is this real makeup or play makeup?
Lillipop products are real cosmetics made with kid-friendly ingredients, not toy makeup.
Where are Lillipop products made?
Where are Lillipop products made?
Our products are made in the US, are produced in facilities that specialize in clean formulations and follow strict safety and quality guidelines.
Are your products tested?
Are your products tested?
Yes. All of our products go through a rigorous cruelty free testing to ensure the utmost U.S. cosmetic safety standards are met.
Ingredients & Safety
Are Lillipop products safe for kids?
Are Lillipop products safe for kids?
Yes. Our formulas are thoughtfully made with clean ingredients specifically for kids' delicate skin. No synthetic dyes are used in any of our formulations, only plant pigments are used.
Are your products non-toxic?
Are your products non-toxic?
Yes. Safety and nontoxic ingredients are our #1 priority. Lillipop products are made without harsh or harmful ingredients commonly avoided in kids’ cosmetics. You can learn more about our Safety standards here.
Are Lillipop products cruelty-free?
Are Lillipop products cruelty-free?
Yes, we never test on animals.
Are Lillipop products vegan?
Are Lillipop products vegan?
Yes, all Lillipop products are Vegan and cruelty-free.
Are Lillipop products gluten-free / nut-free?
Are Lillipop products gluten-free / nut-free?
Our products are formulated and tested to be nut-free, but we recommend reviewing ingredient lists if your child has sensitivities.
Will Lillipop products irritate sensitive skin?
Will Lillipop products irritate sensitive skin?
Our formulas are designed to be gentle and safe for kids ages 5 and up. We recognize that every child is different. We recommend doing a patch test on a small area of your forearm prior to use. Discontinue if irritation occurs. Avoid applying to damaged, sunburned or inflamed skin. All products are for external use only, do not ingest.
Using Lillipop
Is Lillipop easy to wash off?
Is Lillipop easy to wash off?
Yes! Our products are designed to be removed easily with dry tissue. They will not leave a sticky residue and will not stain the skin.
Can Lillipop be worn every day?
Can Lillipop be worn every day?
Yes, Lillipop is intended for fun, imaginative play and special moments.
Can kids share products?
Can kids share products?
For hygiene reasons, we recommend each child use their own products.
Shipping & Delivery
Where do you ship?
Where do you ship?
We currently ship within the United States.
How long does shipping take?
How long does shipping take?
Orders typically ship within 3-7 business days. Delivery times vary based on location.
How much is shipping?
How much is shipping?
Shipping rates are calculated at checkout.
Will I receive tracking information?
Will I receive tracking information?
Yes! Once your order ships, you’ll receive an email with tracking information.
Orders & Returns
Do you accept returns?
Do you accept returns?
Due to hygiene and safety reasons, we don't offer returns at the moment, all sales are final. Please see our Return Policy for more details.
That said, we want you to love your Lillipop goodies! If your item arrives damaged, please email us at hello@lillipop.co within 5 days of delivery with your order number and a few photos of the package. We’ll assess the damage and, if applicable, get a fresh one in the mail for you.
What if my order arrives damaged or incorrect?
What if my order arrives damaged or incorrect?
Please email us at hello@lillipop.co within 5 days of delivery with your order number and a few photos of the package. We’ll assess the damage and, if applicable, we’ll get a fresh one in the mail for you.
Can I change or cancel my order?
Can I change or cancel my order?
Orders are processed quickly, but contact us at hello@lillipop.co as soon as possible and we’ll do our best to help.
Gifts & Bundles
Is Lillipop a good gift?
Is Lillipop a good gift?
Yes! Our products make great gifts for birthdays, holidays, and special occasions.
Do you offer gift wrapping or notes?
Do you offer gift wrapping or notes?
We don’t offer gift wrapping or notes at this time.
Do you offer bundles or sets?
Do you offer bundles or sets?
Yes! We offer curated bundles for extra fun and value. You can view our bundles here.
Still need help?
Reach out through our Contact page. We're here for you!